We hope that you are pleased with the products you received from us, but if you do need to return anything, we offer this option to you:-
- If it is by some impossible situation that it is a counterfeit or a fake item. We are happy to offer you a refund if you found out that the item is a fake but it must be with valid proof!
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition and in original shipping container as received. If the goods / products has been used or damaged by the customer, there will not be any refund. Online-Fragrance will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods / products, you will received your refund within Twenty One (21) days after the confirmation.
Refunds will be paid onto the same credit or debit card from which payment was taken for items returned to us. The refund value will be for the price paid less any charges by the respective payment channel (e.g. Paypal). Refunds will only be processed once the item is received back in good standing.
Please contact us if you have any questions or doubts.