FAQs

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To get your fragrance spraying again please follow these instructions below:

1) Hold one finger against the spray nozzle.
2) Use your other finger to pump the spray 10-15x.
3) Remove your finger from the spray nozzle.
4) Pump the spray another 10-15x as needed.
5) Allow the fragrance bottle to settle for 5-10 minutes.

We stock thousands of fragrances, many of these have been discontinued. Our buyers travel the globe purchasing entire inventories of hard to find or discontinued fragrances to store in our temperature and humidity controlled warehouse.

Testers are even more discounted than the fancy boxed versions and are great if you don’t have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

Arrives in 3-12 business days depending on courier.

We ship via Fedex, DHL, UPS, USPS and DPD.

Yes, we ship to over 220 countries. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.

Once your items are shipped, Online-Fragrance is not liable for lost or stolen packages. If your tracking number shows that your package was delivered but you did not receive it, please contact the shipping carrier with your tracking number for more information.

All orders are processed and shipped within 24 hours unless otherwise notified.

In the unlikely event you have received the wrong item, please contact us at askus@online-fragrance.com immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1) Your order number
2) The name of the item you did not receive
3) The name of the item you received in it’s place
4) A clear photograph of the item you have received, including logo

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you’re not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 14 DAYS OF THE DELIVERY DATE.

In the unlikely event you are missing an item from your order, please contact us at askus@online-fragrance.com immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1) Your order number.
2) The name of the item you did not receive.

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Online-Fragrance to your safe list.

If you made a mistake with your shipping details, email us customersupport@perfumetree.asia with your order number and new shipping address to be delivered to. The more information you give our Customer Service, the sooner they can try and update your shipping information.

Because we do our best to fulfill every order as soon as possible, in some cases, we may not be able to change your shipping address after it has been processed or shipped.

If your order had already shipped, we’d recommend reaching out to the shipping carrier to have your package intercepted and redirected to the correct address.

Be sure to join our mailing list for all upcoming promos, events and promo codes!

Yes, all our perfumes are 100% Genuine straight from authorized distributors. We hate fakes as much as you do!!

Your own body chemistry affects how differerent notes react on your skin. Anything that affects the “natural” smell of your skin, such as stress, hormonal changes, your current diet or medications, might change how a perfume smells on you.

All other things being equal, perfumes evaporate more rapidly from dry skin, so the best way to make fragrance last longer is to use a relatively heavy body lotion or cream. Some people like to buy the “matching” cream for their fragrance, but you can also use an unscented cream like Cetaphil, or try petroleum jelly or jojoba oil. You might also try a light mist to your hair or spray on your clothing, which is said to hold scent longer than skin.

These terms refer to the strength of the fragrance, or more specifically, to how much high grade alcohol and/or water has been added to the fragrance oils. Parfum (generally the most concentrated form you can buy) has 15-25% perfume oil dissolved in alcohol. Any mixture with a lower proportion of oil to alcohol is an eau (water).

  1. Eau Fraiche (Usually 3% or less perfume oil)
  2. Eau de Cologne (2 – 5% perfume oil)
  3. Eau de Toilette (4 – 10% perfume oil)
  4. Eau de Parfum (8 – 15% perfume oil)
  5. Soie de Parfum (15 – 18% perfume oil)
  6. PARFUM or Perfume (15 – 25% — also sometimes referred to as extract or extrait)
  7. Perfume oil (15-30% perfume oil in an oil rather than alcohol base)

Top notes provide the first scent impression of a fragrance once it has been applied to the skin. They are usually lighter, more volatile aromas that evaporate readily. Their scent usually lingers for between 5 and 30 minutes. Middle notes, sometimes referred to as “heart notes”, make up the body of the blend. They may be evident from the start, but will usually take 10-30 minutes to fully develop on the skin. They are the notes that classify the fragrance family (floral, oriental, chypre, etc, see below). Base Notes are those with the greatest molecular weight. They last the longest, and are also important as fixatives, that is, they help slow down the evaporation rates of the lighter notes, giving the fragrance holding power. Common base notes include oakmoss, patchouli, woods, musk and vanilla. A fragrance which does not have traditional top, middle and base notes is usually described as “linear”.

  1. Some industry experts say that perfume should be replaced every year, but properly stored, perfumes should last much longer. Most perfumes will keep several years, some will keep many more years than that.
  2. To store perfume properly, keep it away from heat and light. A dark closet or a covered box is best. Also avoid direct exposure to air.
  1. Essential oils are volatile, fragrant liquids extracted from plant leaves, bark, wood, stems, flowers, seeds, buds, roots, resins and petals, usually through steam distillation. In other words, they are raw materials that can be used to create perfumes. They are highly concentrated and apart from a few exceptions, should not be used directly on the skin, although they can be diluted in a carrier oil, such as jojoba, for such use.
  2. Perfume oils are fragrance components, natural or synthetic, in an oily base rather than an alcohol base, and can be used directly on the skin.
  1. Perfumes get reformulated all the time, and they always have. Why? Well, there are any number of reasons. Sometimes companies substitute cheaper ingredients as a cost-saving measure. Sometimes once-plentiful natural materials become scarce or extinct. And some materials, such as natural animal-derived notes, have been replaced with synthetic substitutes because of consumer preference and/or trade restrictions.
  2. Sometimes ingredients are found to be unsafe, and sometimes, especially with older perfumes that relied on pre-made specialty bases, they simply don’t exist anymore. And sometimes, of course, perfumes are reformulated to bring them in line with modern tastes.
  3. It’s also important to remember that perfumes that rely on natural materials might have subtle variations from year to year anyway. A crop of jasmine from one year might smell different from the prior year, and a crop of jasmine from one part of the world might smell different from the same plant grown elsewhere.

To get your fragrance spraying again please follow these instructions below:

1) Hold one finger against the spray nozzle.
2) Use your other finger to pump the spray 10-15x.
3) Remove your finger from the spray nozzle.
4) Pump the spray another 10-15x as needed.
5) Allow the fragrance bottle to settle for 5-10 minutes.

We stock thousands of fragrances, many of these have been discontinued. Our buyers travel the globe purchasing entire inventories of hard to find or discontinued fragrances to store in our temperature and humidity controlled warehouse.

Testers are even more discounted than the fancy boxed versions and are great if you don’t have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!

Yes, all our perfumes are 100% Genuine straight from authorized distributors. We hate fakes as much as you do!!

Your own body chemistry affects how differerent notes react on your skin. Anything that affects the “natural” smell of your skin, such as stress, hormonal changes, your current diet or medications, might change how a perfume smells on you.

All other things being equal, perfumes evaporate more rapidly from dry skin, so the best way to make fragrance last longer is to use a relatively heavy body lotion or cream. Some people like to buy the “matching” cream for their fragrance, but you can also use an unscented cream like Cetaphil, or try petroleum jelly or jojoba oil. You might also try a light mist to your hair or spray on your clothing, which is said to hold scent longer than skin.

These terms refer to the strength of the fragrance, or more specifically, to how much high grade alcohol and/or water has been added to the fragrance oils. Parfum (generally the most concentrated form you can buy) has 15-25% perfume oil dissolved in alcohol. Any mixture with a lower proportion of oil to alcohol is an eau (water).

  1. Eau Fraiche (Usually 3% or less perfume oil)
  2. Eau de Cologne (2 – 5% perfume oil)
  3. Eau de Toilette (4 – 10% perfume oil)
  4. Eau de Parfum (8 – 15% perfume oil)
  5. Soie de Parfum (15 – 18% perfume oil)
  6. PARFUM or Perfume (15 – 25% — also sometimes referred to as extract or extrait)
  7. Perfume oil (15-30% perfume oil in an oil rather than alcohol base)

Top notes provide the first scent impression of a fragrance once it has been applied to the skin. They are usually lighter, more volatile aromas that evaporate readily. Their scent usually lingers for between 5 and 30 minutes. Middle notes, sometimes referred to as “heart notes”, make up the body of the blend. They may be evident from the start, but will usually take 10-30 minutes to fully develop on the skin. They are the notes that classify the fragrance family (floral, oriental, chypre, etc, see below). Base Notes are those with the greatest molecular weight. They last the longest, and are also important as fixatives, that is, they help slow down the evaporation rates of the lighter notes, giving the fragrance holding power. Common base notes include oakmoss, patchouli, woods, musk and vanilla. A fragrance which does not have traditional top, middle and base notes is usually described as “linear”.

  1. Some industry experts say that perfume should be replaced every year, but properly stored, perfumes should last much longer. Most perfumes will keep several years, some will keep many more years than that.
  2. To store perfume properly, keep it away from heat and light. A dark closet or a covered box is best. Also avoid direct exposure to air.
  1. Essential oils are volatile, fragrant liquids extracted from plant leaves, bark, wood, stems, flowers, seeds, buds, roots, resins and petals, usually through steam distillation. In other words, they are raw materials that can be used to create perfumes. They are highly concentrated and apart from a few exceptions, should not be used directly on the skin, although they can be diluted in a carrier oil, such as jojoba, for such use.
  2. Perfume oils are fragrance components, natural or synthetic, in an oily base rather than an alcohol base, and can be used directly on the skin.
  1. Perfumes get reformulated all the time, and they always have. Why? Well, there are any number of reasons. Sometimes companies substitute cheaper ingredients as a cost-saving measure. Sometimes once-plentiful natural materials become scarce or extinct. And some materials, such as natural animal-derived notes, have been replaced with synthetic substitutes because of consumer preference and/or trade restrictions.
  2. Sometimes ingredients are found to be unsafe, and sometimes, especially with older perfumes that relied on pre-made specialty bases, they simply don’t exist anymore. And sometimes, of course, perfumes are reformulated to bring them in line with modern tastes.
  3. It’s also important to remember that perfumes that rely on natural materials might have subtle variations from year to year anyway. A crop of jasmine from one year might smell different from the prior year, and a crop of jasmine from one part of the world might smell different from the same plant grown elsewhere.

In the unlikely event you have received the wrong item, please contact us at askus@online-fragrance.com immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1) Your order number
2) The name of the item you did not receive
3) The name of the item you received in it’s place
4) A clear photograph of the item you have received, including logo

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

You may be asked to return the incorrect item back to us through our returns process. See our How do I return my items? page, if you’re not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 14 DAYS OF THE DELIVERY DATE.

In the unlikely event you are missing an item from your order, please contact us at askus@online-fragrance.com immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1) Your order number.
2) The name of the item you did not receive.

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

If you haven’t received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Online-Fragrance to your safe list.

If you made a mistake with your shipping details, email us customersupport@perfumetree.asia with your order number and new shipping address to be delivered to. The more information you give our Customer Service, the sooner they can try and update your shipping information.

Because we do our best to fulfill every order as soon as possible, in some cases, we may not be able to change your shipping address after it has been processed or shipped.

If your order had already shipped, we’d recommend reaching out to the shipping carrier to have your package intercepted and redirected to the correct address.

Be sure to join our mailing list for all upcoming promos, events and promo codes!

To get your fragrance spraying again please follow these instructions below:

1) Hold one finger against the spray nozzle.
2) Use your other finger to pump the spray 10-15x.
3) Remove your finger from the spray nozzle.
4) Pump the spray another 10-15x as needed.
5) Allow the fragrance bottle to settle for 5-10 minutes.

Once your items are shipped, Online-Fragrance is not liable for lost or stolen packages. If your tracking number shows that your package was delivered but you did not receive it, please contact the shipping carrier with your tracking number for more information.

Arrives in 3-12 business days depending on courier.

We ship via Fedex, DHL, UPS, USPS and DPD.

Yes, we ship to over 220 countries. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.

Once your items are shipped, Online-Fragrance is not liable for lost or stolen packages. If your tracking number shows that your package was delivered but you did not receive it, please contact the shipping carrier with your tracking number for more information.

All orders are processed and shipped within 24 hours unless otherwise notified.

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